Terms of Service

Terms of service


Substitution Policy

Occasionally, we may need to substitute the container or certain flowers in your arrangement because of availability. Our designers will maintain the style, theme, and color scheme of the arrangement and always use flowers of equal or greater value.

Local Delivery Policy

We deliver to most neighborhoods in the Nashville, TN Metropolitan area. We cannot accept orders through our website for deliveries outside our local area or for international delivery. Please call our Nashville, TN store at 615-352-1466 or 1-800-622-4026 to place your order outside of the Nashville, TN Metropolitan Area.

Our local delivery is determined by zip code. The prices are as follows:

  • 37205, 37215, 37220, 37209: $12.50
  • 37219, 37201, 37203, 37232, 37212, 37240, 37235, 37236: $15
  • 37221, 37204, 37206, 37207, 37208, 37210, 37211, 37216, 37217, 37218 : $17.50
  • 37027, 37013, 37189: $20

Orders must be received by 11 am, Central Standard Time, to assure same-day delivery in zip codes other than 37205 or 37215. If an order is received after 11am (and the recipient lives outside the 37205 or 37215 zip codes), a courier service is available for same day delivery for an additional fee.

Orders placed for the 37205 or 37215 area codes must be received by 3 PM to be delivered same-day.

We will give the highest priority to orders for funerals and will make every attempt to deliver them the same-day even if received after the cut-off time.

We will try to accommodate deliveries at specific times of the day, but we cannot guarantee it.

In-Store Pickup Policy

Orders placed during business hours may be picked up the same day. Please allow a 3-hour window after placing your order before arriving to pick it up. Orders placed after 2 PM will not be available until 10 AM the next business day.

Safe Shopping Policy

We guarantee your payment and personal information is always safe when you shop with us. Our site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

All credit card information is securely communicated. We use the latest industry standard Secure Sockets Layer (SSL) software for secure commerce transactions. It encrypts your personal information, including credit card number, name, and address, so that it cannot be read over the internet. All user information stored on our server is stored in an encrypted format.

Privacy Policy

Information We Collect

When you place an order on our site, we need your contact information including your name, email address, mailing address, telephone number, and credit card information.

Our Use and Disclosure of Your Information

We do not share customer names and addresses or other information with outside parties. However, we may be required to disclose information about you to the government or third parties under certain circumstances. We will disclose any information about you to law enforcement or other government officials or a third party that we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activities that may be illegal or may expose us to legal liability.

If you send us emails or other correspondence or if a third party sends us correspondence on your behalf, we may collect such information. We may use this information and other information that we obtain from your use of our site to resolve disputes and troubleshoot problems.

E-MAIL ADDRESS (Bill To)

We need your e-mail address to send you a confirmation that your order was received.

PHONE NUMBER

We request a phone number for the recipient in the event we have difficulty with delivering your order.

We need your phone number in the event we must call you about your order.

A Special Note about Children

We do not knowingly solicit data from children nor do we knowingly market to children. We require that children under the age of 18 use this service only in conjunction with their parents or guardians.

Changes to Privacy Statement

We may update this Privacy Statement from time to time. Please check this page periodically for changes. By using our site, you consent to the collection and use of your information as described in this Privacy Statement.

Online orders may only be placed for local pickup/delivery in the Metro Nashville, TN area. For information on delivery cost, timeframes, and exceptions, please see our Terms of Service.